For each order sent by your e-commerce store to King-Avis, an email notification will later be sent to the buyer. For the email to be sent to your customer, please ensure the following :
- The order must be listed in your merchant account under the heading "Automatic Notifications".
- The status of the order in King-Avis must be "Sent." If the order status is still "Waiting for update," please verify that you have changed the status of your order in the module/plugin of your e-commerce site and that the module/plugin is configured to validate orders with this status.
- If you encounter a problem sending the notification for a specific order, you can manually confirm the sending with the action button to the right of the table in your King-Avis back office under "Automatic notifications".
- If the email has been sent but the customer has not received anything, see point 6.