FAQ

The javascript Widget is refreshed every hour on our server. This means that you need to wait at least 60 minutes for new reviews sent by clients to appear on your site.

This depends on how you configured the "Automatic request for review" tab in your vendor account. You can specify the number of days before which review requests will be sent to your clients. By default, we set this to ten days, to ensure that each client has received their order before we ask for their opinion. If you are working with overseas clients, it may be necessary to increase the number of days.

You cannot change the a client's review, however, under the reviews received tab, you may ask the client to re-evaluate your rating. This option is only available in premium accounts. If the customer does not respond to your modification request, you can post a public message on your merchant page that will be visible next to their rating in order to provide your point of view.

King-Avis does not delete negative customer reviews, even if the rating seems unjustified or if you were not responsible for the customer's dissatisfaction. King-Avis does not conduct additional investigations to assess the responsibilities of each party.

You have three options:

• Do nothing (a negative review adds credibility)
• Request modification of the customer review
• Delete your King-Avis account

The address on the map is by default your address. You can make changes to the map in your account by going to "My merchant page".

1. Open Google Maps, then search for an address.
2. Click on "Share".
3. Click on the "Embed map tab".
4. Copy the iframe code to your back-office vendor.

For each order sent by your e-commerce store to King-Avis, an email notification will later be sent to the buyer. For the email to be sent to your customer, please ensure the following :

• The order must be listed in your merchant account under the heading "Automatic Notifications".
• The status of the order in King-Avis must be "Sent." If the order status is still "Waiting for update," please verify that you have changed the status of your order in the module/plugin of your e-commerce site and that the module/plugin is configured to validate orders with this status.
• If you encounter a problem sending the notification for a specific order, you can manually confirm the sending with the action button to the right of the table in your King-Avis back office under "Automatic notifications".
• If the email has been sent but the customer has not received anything, see point 6.

Each sent email is verified with an external antispam agency for the purposes of limiting fraud and unwanted mailing attempts. In the process of data processing, each controlled email is approved or blocked for a specified period (normally 1 month). After this period, a new check will be made with the external antispam agency. A customer receiving a notification may request the removal of their address via the unsubscribe link, whereby it will be permanently blacklisted.

If you already have reviews you've collected from customers, it's possible to migrate these to King-Avis, on condition that they come from another accredited customer review platform. In order to do this, you will need to produce a CSV/XLS export and send the resulting file to King-Avis by email ([email protected]) so that the transfer can be carried out.

For customers who want their information to be 100% anonymous, you can anonymize their contact details in Reviews received. If you would like all your customer reviews to be anonymous, you can change the global setting in the My Merchant page.

If you no longer wish to use King-Avis, you can delete your account in Advanced Settings at the bottom of the page. This action is irreversible. All data related to your account will be deleted.