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Customer reviews : horticulturelightinggroup.eu

4.8 / 5
Number of reviews : 21
Very good
Reviews
Date : 26-09-2023
Comment : great customer service, they are always there to help
5 / 5 :
Date : 06-08-2023
Comment : Very good
5 / 5 :
Date : 27-05-2023
Comment : everything arrived. i look forward to the new lights. and thanks for the quick replies from custo...
everything arrived. i look forward to the new lights. and thanks for the quick replies from customer service.
5 / 5 :
Date : 30-04-2023
Comment : always quick delivery
5 / 5 :
Date : 25-04-2023
Comment : very good nice service but not any cable to the uv light bar
4 / 5 :
Date : 19-12-2022
Comment : amazing really
5 / 5 :
Date : 01-12-2022
Comment : always fast delivery, and top quality light. 🤓.
5 / 5 :
Date : 02-10-2022
Comment : Very good
5 / 5 :
Date : 16-09-2022
Comment : theese guys are the absolutely best .had both my orders under 24 hours and my hlg’s is the best o...
theese guys are the absolutely best .had both my orders under 24 hours and my hlg’s is the best of the best thank you
5 / 5 :
Date : 25-08-2022
Comment : very fast shipping đź‘Ť
5 / 5 :
Date : 18-02-2022
Comment : Very good
5 / 5 :
Date : 11-02-2022
Comment : best shipping service, very fast!
5 / 5 :
Date : 28-01-2022
Comment : okey....so here are all the things which went wrong with an order of ~300euro : 1. first, on the...
okey....so here are all the things which went wrong with an order of ~300euro : 1. first, on the website the product appeared to be available for 6 items. i entered on the live chat to confirm also with them this availability of 6 items, just to don't have issue with the orders, delays and so on..... joseph ( one of the staff ) said " yes yes you can order now, we have many reservations " ( kind of - hurry up ? maybe ? ). okey so i ordered 6 items on the website, paid the shipping, no problems. after 4 business days, without having a reply from them, i send them email " what s going on ? " - another staff said " oh sorry, my colleague didn't tell you that actually we don't have 6 items on stock, we do have only 3, what would you like to do ? " wtfffff ?! anyway, i said send me the 3 items and make me refund for the other 3, although, you have already delayed, you didn't tell me before and on the website was available something which you don't have actually, which is against the consumer law. however, long story short, after 3 weeks, i still didn't get my refund back for the 3 items ( although they said it will take only 48 hours for the refund on the credit card ) . i received 3 items after 2 weeks but the refund still not. they said " sorry is not our services that we provide usually, but covid bla bla bla we are only 2 staff bla bla bla " . so here is the thing : 1 they broke the consumer law ( website showed something available which actually they didn't have 2. the communication is verryyyy pooor ( i mean their english sounds like " jungleamericanglish" , their replies are so late, but on the chat they can reply almoast in the same day.....i don't how and for the emails not. 3. their promises are not true regarding the refund period - i am still waiting for 2 weeks already for this refund. 4. i have an official email that they say " the mother company doesn't manufacture this item anymore, but on their website, now the price is doubled for that item and it says " currently beeing restock " - which is either a big lie, or either they lied to me - either way, something is fishy here 5. their reviews are really fake, they don't have 5 stars with reviews from geniune costumers, otherwise, you wouldn't have so many issues with a poor order of 300euros .....i wonder what i would ve done if my order value would been thousands of euros - i guess i would traveled in their country ( france maybe ) and go to their shop to f** them .... i wonder if this real review, will be published. so dear costumers, be aware and vigilent while buying from this horticulturelightinggroup website.
1 / 5 :
Date : 18-11-2021
Comment : super quick delivery (1 day) plus thanks for that french cookie to whoever put it inside
5 / 5 :
Date : 08-11-2021
Comment : support was fast and answered all my questions. also it was nice to see from your website when yo...
support was fast and answered all my questions. also it was nice to see from your website when you get restock
5 / 5 :
Date : 08-11-2021
Comment : 5/5 customer service
5 / 5 :
Date : 28-09-2021
Comment : real professionals in their business. the light is really great, completely different from mars ...
real professionals in their business. the light is really great, completely different from mars and vipra. delivery speed was record fast. i take customer service as an example of how everyone should be. this is not a paid ad, but a satisfied customer.
5 / 5 :
Date : 24-09-2021
Comment : Very good
5 / 5 :
Date : 25-06-2021
Comment : Very good
5 / 5 :
Date : 17-06-2021
Comment : Very good
5 / 5 :
Date : 07-06-2021
Comment : Very good
5 / 5 :
HLG
10 B Rue du Canal
54250 CHAMPIGNEULLES - Francia
Our HLG products uses High Efficiency white light Quantum boards, with Samsung LM301H LED's, for a great and powerful culture !